Cancellation policies

The property's terms. Locked to your booking.

Every property states its own cancellation policy from the five types below. Whichever one applies to you is shown on the property page, on the cart and on the confirmation email — and the moment your booking is confirmed, those exact terms are frozen onto it. The property can change its policy for future guests; it cannot change yours.

01 · The policy types a property can state

  • Free cancellation up to 7 days

    free-7

    You can cancel up to 7 days before check-in for a full refund. Inside 7 days, no refund.

    Refund window
    7+ days before check-in: full refund.
    Inside the window
    Inside 7 days: no refund.

    Example

    You book on 1 March for a 20 March check-in (19 days before). You cancel on 12 March (8 days before) — full refund. You cancel on 14 March (6 days before) — no refund.

  • Free cancellation up to 14 days

    free-14

    You can cancel up to 14 days before check-in for a full refund. Inside 14 days, no refund.

    Refund window
    14+ days before check-in: full refund.
    Inside the window
    Inside 14 days: no refund.

    Example

    You book on 1 March for a 25 March check-in (24 days before). You cancel on 5 March (20 days before) — full refund. You cancel on 14 March (11 days before) — no refund.

  • Flexible — 24-hour window

    flexible

    You can cancel up to 24 hours before check-in for a full refund. Inside 24 hours, no refund.

    Refund window
    24+ hours before check-in: full refund.
    Inside the window
    Inside 24 hours: no refund.

    Example

    You book on 1 March for a 20 March check-in. You cancel on 18 March — full refund. You cancel on 19 March evening — no refund.

  • Graduated — partial refund inside the window

    graduated

    Refund proportion depends on how close to check-in you cancel. Common for resort + boutique-hotel rate plans.

    Refund window
    30+ days before: full refund. 14–30 days: 50% refund. 0–14 days: no refund.
    Inside the window
    Refund tapers across two thresholds.

    Example

    A 5-night stay totalling USD 1,000. Cancel 40 days out: refund USD 1,000. Cancel 20 days out: refund USD 500. Cancel 10 days out: no refund.

  • Non-refundable

    non-refundable

    Cancellation is not permitted. Often discounted up-front in exchange for the lack of flexibility.

    Refund window
    No refund window.
    Inside the window
    No refund regardless of timing.

    Example

    You book a USD 800 non-refundable rate (typically 10–15% cheaper than the flexible rate). Whatever your cancellation reason, the booking is not refunded.

02 · Who applies it, and how it binds

Worth being precise about, because plenty of booking sites are not.

  • • The policy above is the property's own stated policy — not a DhiTrips guarantee, and not a rule we enforce on their behalf.
  • • When your booking is confirmed, we take a copy of the policy in force at that moment and attach it permanently to your booking. That copy is what governs your cancellation. If the property edits its policy afterwards, the edit applies to future guests only — your terms are already fixed and we can show them.
  • • The refund or the cancellation fee is applied by the property. DhiTrips is not the merchant of record: we do not hold your payment, so we are not the party who returns it. What we do is record the terms, record what the property charged, and keep both auditable.
  • • If a property does not honour the policy your booking was confirmed under, tell us. The frozen copy is exactly the evidence needed to settle it, and we will take it up with them.
  • • Automatic calculation of cancellation fees is not something we do yet. Every fee on this platform is one a person at the property has posted, against the stated policy, on the record.

03 · What we don't do

  • • We do not auto-rebook you to a different property without your written agreement.
  • • We do not add cancellation fees of our own on top of the property's.
  • • We do not let the terms of a confirmed booking be changed after the fact — by the property or by us.
  • • We do not quietly convert currencies on a refund (unless local banking realities force it, in which case we explain).

04 · Force-majeure and the Maldives

Maldivian travel has real-world constraints that the policy catalogue above doesn't cover: seaplane cancellations for weather, atoll-airport closures, public-health orders. When these bite, we work with you and the property to find a fair outcome — usually a date change or a credit toward a future stay, depending on the situation. We can't overrule the property's terms, but we don't hide behind them either when the policy was plainly not built for the situation.

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